Why is this software not compatible with older computers.? My computer is over 5 years old.

  • 1
  • Problem
  • Updated 6 months ago
  • Acknowledged
slowing down and freezing some programs and software. 
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bruce1959

  • 70 Points
  • dissapointed in this software. Kaspersky was more compatible

Posted 6 months ago

  • 1
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TM_Pat, Official Rep

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Hello bruce1959,

We're sorry to hear of your experience. About Trend Micro Security's compatibility with Windows, the supported operating systems are Windows 7, Windows 8.1, and Windows 10. For more details about the system requirements, you may review this page: System Requirements for Trend Micro Security

For other concern about slowing down and freezing some software on your computer, we have a solution for that.

For slow computer performance, please check this page: Slow PC performance due to high CPU or memory usage of CoreServiceShell.exe

About the problem with freezing other software on your computer, we'll need to check if Trend Micro is causing the issue. Please follow the steps below.

1. Disable Trend Micro Security by right clicking the Trend Micro icon on your system tray then click on Exit
2. Wait until the Trend Micro icon disappears. For other options on how to disable Trend Micro Security, click here.
3. Replicate the issue while Trend Micro Security is disabled.

We'll wait for your updates.

Regards,
Pat