Why is there no longer an icon for Trend Micro Maximum on the right end of my Task Bar at startup?

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  • Problem
  • Updated 3 years ago
  • Solved
Does this mean that TMM is not launching automatically on startup? And if so, how do I get it to launch automatically?
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NormanRT

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Posted 3 years ago

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TM_L, Official Rep

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Thanks for letting us know this issue. Trend Micro Maximum Security should start automatically after you start Windows. According your description, here's a related community topic that should answer your question:
Trend Micro program disappeared 

Please let us know if this resolves your issue. Thanks!

Trend Micro Home Users Community
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NormanRT

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No, it's still on my computer, but it's apparently not starting automatically.  It may be a Windows 10 issue; many problems have popped up this week.
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TM_L, Official Rep

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Thanks for your reply! We understand that your Maximum Security is installed but not starting automatically. Have you tried to reinstall Maximum Security yet? If not, here's another online help doc should help you to resolve this issue:
Trend Micro Titanium does not start or turn on

Please try and let us know if this resolves Maximum Security isn't starting automatically issue. Thanks!

Trend Micro Home Users Community
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NormanRT

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Successfully removed and reinstalled; no change.  But I've finally found the Start-Up menu list in Windows 10 (It's hiding behind the task manager^_^) so I'm trying to enable it there.
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TM_L, Official Rep

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Official Response
Sorry that the solution we provided didn't work. Let us know if you were able to set it up to start Maximum Security automatically.

Another way to check --> We suspect that though Maximum Security is working and starting automatically, just that the icon of Maximum Security is hidden by Windows 10. Could you refer to the steps below to check that if Maximum Security icon is configured to show in taskbar / system tray?

Show Icons in Notification Area Icons in Settings app:
  1. Open Settings, and click/tap on the System icon.
  2. Click/tap on Notifications & actions on the left side, and click/tap on the "Select which icons appear on the taskbar" link under the Quick actions section on the right.
  3. Turn On (show) each icon listed for how you want them to appear on the taskbar notification area.
  4. When finished, you can close Settings if you like.

Please let us know if this helps at all.  Thank you.

Trend Micro Home Users Community
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NormanRT

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Sorry, I forgot to report the results: In the Startup tab of the Task Manager, I found "Management console", Platinum user session agent", and "Trend Micro Client Session".  All of these were disabled.  I flipped all three to Enabled, and since then the icon is right there in the hidden icons where it usually is.
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TM_L, Official Rep

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Thank you for reply! It seems that Maximum Security is running OK on your computer now. Please let me know if you have more concerns or questions at any time. Thank you!

Trend Micro Home Users Community

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