why is the renewal cost almost twice as much this year as it was last year and more than buyting brand new?

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  • Updated 3 weeks ago
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RENEWAL COST IS TWICE AS MUCH AS LAST YEAR
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jacquiehenry

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Posted 3 weeks ago

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TM_Ian, Employee

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Hi @jacquiehenry and welcome to the community!

Upon checking, your subscription's manual renewal costs CAD76.95 this year. One possible reason that there's a bit of a price difference compared to what you paid last year is because it was an introductory price for your subscription which is Internet Security with Premium Service Plan. 

Also, the renewal price offered to you via email is for auto-renewal. Please know that Auto-Renew offers 10%-15% less of the original price of the subscription and since I have verified that you have already disabled this option, you may renew your subscription manually for CAD76.95. You should receive an email about this before your subscription expire.

You can still purchase a brand new Internet Security with Premium Service Plan from our online store and simply change the serial number of the Trend Micro program on your PC.

We hope this information helps! Thank you and have a great day! :)