Why is System Mechanic not compatible suddenly?

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  • Updated 5 months ago
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This conversation has been merged. Please reference the main conversation: System mechanic

Why is System Mechanic not compatible with Trend Micro when I got System Mechanic from the same disc that Trend Micro was on? In order to update TM it is telling me I need to uninstall SM because it is not compatible. When I purchased TM it came with SM on the same disc, so why not compatible?
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Posted 5 months ago

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TM_Victor, Employee

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Official Response
Hi bbm19,

Apologies for the late response.

Regarding your concern, the disc that you have purchased was a retailer's bundled license of System Mechanic and Trend Micro Antivirus+ program. The softwares are actually incompatible due to some features that might hinder each other. If in case you need to perform an upgrade of your Antivirus+ program, I would suggest to get it on this link below.

Upgrading Trend Micro Antivirus+ Security to the latest version

Also, if you will be installing both software, you may try to install first the Trend Micro program then temporary disable it by exiting the program or disabling it using the diagnostic toolkit. After this procedure, you may proceed to install the other software that was conflicting.

I hope this helps with your concern and contact us back for other inquiries. Thank you and have a great day!

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