Why is my renewal $53.95- when I can get the same thing from your web site for $39??!?! Are you taking advantage of AUTO renewal process?

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  • Updated 3 weeks ago
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winzermac

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Posted 3 weeks ago

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TM_Malik, Employee

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Our apologies for the trouble, winzermac.

That is because for the $39.95 price, it includes Trend Micro Antivirus + Security for 1 User only and for 1 year subscription . Upon checking here, your current subscription entitles you to protect a total of 3 users.

If you'd like to take advantage of current promotions, please do not hesitate to reach our Technical Support via chat or phone. :)

We hope you have a good day!

Trend Micro Home Users Community
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winzermac

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That's not what one of your customer service people just told me?! They said I was paying a premium for the auto renewal and that if I wanted the discounted price, turn off auto-renewal and purchase it myself. So I did.
$39.95 is 50% off 3 user for 1 year on your website today.
I will certainly keep auto renewal on if your not going to take advantage of my loyalty.
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TM_Malik, Employee

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I see. The $39.95 is 50% off 3 user for 1 year is a subscription from a different program called Trend Micro Internet Security. Yes, you may take advantage of that offer by disabling automatic renewal then purchasing a different subscription with huge discounts.

Our apologies, winzermac. It's just that 50% discounts are not available via automatic renewal. :(
I'd be disappointed too if I got the renewal price that high. But know that us, support people, are here to help you anytime.

Thanks so much for your consideration.

Trend Micro Home Users Community
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claudiu_botezatu

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"Are you taking advantage of AUTO renewal process? "

You got it, it is EXACTELY like that!

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TM_Nick, Employee

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Hi claudiu_botezatu,

Welcome to the Community!

Apologies regarding the Auto-Renewal, just like what the previous engineer mention the discount does not apply via Auto-Renewal that is why the price is much higher.

Auto-Renewal also provide you the same Serial Number and same kind of subscription therefore there is no need to do anything once the renewal take effect, unlike if you will purchase a new subscription we are going to provide you a new serial number and you need to activate it again or reinstall the program.

You are also free to cancel the Auto-Renewal anytime.   

Regards,

Nick
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claudiu_botezatu

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"...the discount does not apply via Auto-Renewal that is why the price is much higher."

In other words , you DO take advantage of the renewal process to rip off the existing customers.

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TM_Malik, Employee

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Thank you for your feedback claudiu_botezatu, this'll really help us improve our process. It is, however, the process of our online merchant partner, Digital River, which is why the automatic renewal price always follows the original price. But we will forward this concern to our sales and marketing team for review. 

That's the reason why we do not offer automatic renewal only as to extend the subscription expiration date, we offer online renewal and purchase over the phone. :)

Thanks so much!

Trend Micro Home Users Community