why is my paid upgrade not showing the extended date but my current expiry date

  • 1
  • Problem
  • Updated 3 weeks ago
update installed on my laptop with windows 10
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cooky12

  • 70 Points

Posted 3 weeks ago

  • 1
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Max Slo, Champion

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-I'm not a Trend Micro representative, but I like to give you some suggestion-

Hello,
renewing the product the expiration date will be automatically updated, using 'renew' option and obviously, the correct Trend Micro account.

This not happens if you didn't a renew.
Did you buy a new registration?
In this case the activation code is different and you will need to use it in your product to activate.

Check in your web site Trend Micro account. :)
(Edited)
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TM_Kiko, Employee

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Thank you so much Max Slo for helping our new friend.

Hello cooky12 ! Welcome to the community!

I  have checked your account and it seems that you new registration/activation code/serial number has been already registered. May we know if you are still having problems with your subscription?

All the best.