Why is it that I click on a safe link sent to me in an email it alwys comes up to a safari page and it is always blocked and I cant access

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  • Updated 6 months ago
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Why is it that I click on a safe link sent to me in an email it alwys comes up to a safari page and it is always blocked and I cant access the link
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trishbadman17

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Posted 9 months ago

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Max Slo, Champion

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-I'm not a Trend Micro representative, but I like to give you some suggestion-

Hello,
depends on wich kind of web site it is trying to open.
Are you sure it is a legitimate page? 

Post a screenshot of the blocked page (including the error) to understand better if it is a
- web page issue
- scam attempt
- TM related issue

If you have set Parental Control you have also to check it. 

I think it is not a TM issue, anyway.
(Edited)
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TM_son, Employee

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Hello trishbadman17 and welcome to community! 

Sorry to hear that you're encountering this issue. Max Slo is right. It depends on the website you are trying to open if it is malicious or not whether it will be blocked or not however if you really trust the website you are trying to open, You can add the website address to the Trusted Websites of the Trend Micro Antivirus for Mac.

Refer to the link below on how to trust a website: 

Setting up Trusted Website 

I hope this helps.

Thank you and have a great day! 

Trend Micro Home Users Community
(Edited)
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trishbadman17

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Thank you so much for your support!
I will add to trusted websites as I have used it for years.  Thank you again
(Edited)
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TM_Kaye

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You are very much welcome @trishbadman17!

It's nice to know that we are able to help. If you still have any questions or encountered a problem with the program, feel free to contact us in the community. 

Have a wonderful day! :)

Trend Micro Home Users Community
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Jennifer

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I am having trouble with a link in one of my emails and it's a trusted link. I've also added it to my trusted websites, but it keeps doing it. I click on the link and it pops up, then goes away. What's going on?
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TM_Phebs, Employee

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Need to get private information

Please reference the new conversation here: Trusted Link Blocked By Trend Micro

This conversation is no longer open for comments or replies.