Why is Google chrome not opening after the download? Thanks Eddie

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I have downloaded trend micro maximum
Photo of nolaeddie

nolaeddie

  • 70 Points

Posted 2 years ago

  • 1
Photo of TM_L

TM_L, Official Rep

  • 15,740 Points 10k badge 2x thumb
Hi Eddie, thanks for reporting this issue.

Are you using the latest version of Trend Micro Maximum Security? If not, please follow the instructions here.
Installing Maximum Security 2017

For your issue, after installing the latest version if the problem still persists, let's isolate to make sure the issue is not due to Maximum Security. Please check if this message is displayed after you temporarily disable Maximum Security. We have a support document that explains how to do this:
Disabling or enabling your Trend Micro Security software

Don't forget to enable your Maximum Security after the confirmation.

If your Google Chrome can open after  temporarily disabling Maximum Security, to help you further with this problem, we need a bit more information from you. Could you provide detailed descriptions or screenshots of Google Chrome is not opening or any errors you're seeing? Once we understand more background, we'll be able to better assist you and recommend solutions. Thanks.

Trend Micro Home Users Community