why i cant uninstall this software, it stuck at 15% only

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  • Updated 4 months ago
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kia_bin96

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  • frustrated

Posted 4 months ago

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Max Slo, Champion

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-I'm not a Trend Micro representative, but I like to give you some suggestion-

Hello,

you can use the Trend Micro Disgnostic Tool to deinstall it properly, as per image attached. 

Can I know why you to uninstall? Can we assist? 

(Edited)
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Tom Emmelot, Champion

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Hi kia_bin96


Or Run: supporttool and get the same result
Kind regards,
Tom
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TM_LisabelA, Employee

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Thank you Tom Emmelot and Max Slo for helping us!

Hello kia_bin96,

Thank you for posting your concern here.

Sorry for the inconvenience that this has caused you. If the Trend Micro Diagnostic Toolkit come up with the same result, you may also use the Trend Micro Remnant File Remover Tool. You may download it here.

Thank you and have a great day!

Trend Micro Home Users Community
(Edited)