We are currently running a system upgrade to improve your overall experience.
Trend Micro Community will be back online on Monday, October 21st.
In the meantime, you can contact Technical Support here: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx
See you soon!
Hi @v.piermarchi, sorry for not getting back earlier.
I'm sorry that we are not able to help you here since we might need you to provide more related information for this issue. I've passed your info to our Support Center to create a Support Ticket, and after checking your order history and account information, a member of our Support Agent will contact you as soon as possible.