Why does your anti-virus turn itself off?

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  • Updated 4 months ago
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Why does your anti-virus turn itself off? I have been a customer for many years, noticing an odd problem when starting up my desktop: Windows flags an alert that the anti-virus (yours) is turned off. This is occurring with more frequency during the past year. Can anyone tell me why?
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pixability

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Posted 4 months ago

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TM_Kiko, Employee

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Hello pixability ! Welcome to the community!

We understand that you are having troubles with the Trend Micro Security program as it has been disabled automatically. Allow me to help you with this.

To provide an effective solution, we might need to know more about the past activities on your computer. Aside from the Trend Micro program, have you installed any other Antivirus programs? This may be the cause of this problem as there might be some conflicts with regard to the processes and resources that Security applications are using.

We would also like to know if you have done any reinstallation of the program or if you have done any version upgrade?

Also, can you recall if there are any Operating System update that has been on your computer as well?

Looking forward to your response.

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