why does trend not remove webstarts.biz virus?

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  • Question
  • Updated 1 year ago
I have been infected with webstarts.biz and i have scanned and checked and trend does not find it
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  • angry

Posted 1 year ago

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TM_JB, Official Rep

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It is quite possible that the program was installed alongside a potentially unwanted program. It also appears that you haven't upgraded to the latest version yet.

You can try out this guide on how to remove the webstarts.biz from your browser:

Resetting your web browser for performance and website redirection issues

Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. For the browser issue you're having, you can call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Please find the premium service phone number in the "Call Premium Support" section in this page