why does trend have the wrong machine and configuration when i purchased the software during an exchange?

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  • Updated 2 years ago
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why does trend have the wrong machine and configuration when i purchased the software during an exchange? And here I can't contact support because i told it's the wrong activation code for a bussiness service. yet it currently says i have the correct windows internet plus antivirus for home. (your activation code settings won't allow me to continue nor make changes when everything is a lie to itself.) Model: 110 15ISK name 8OUD0017 Lenovo Idea Pad. You have me hooked up to respond as a business. Operating a Mac 8.
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ConwayAkers

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  • not listemed to. i been saying..

Posted 2 years ago

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TM_L, Official Rep

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Hi @ConwayAkers, welcome to Trend Micro Community! 

For your issue, do you mean that you want to install Trend Micro Security on your Mac 8 but you are unable to install it by your Serial Number?

We've checked your account information and confirmed that you're using Internet Security. Internet Security serial number can't install on Mac because Internet Security license only covers Windows PCs, and not including Mac OS, Android or iOS devices. If you'd like to protect your Mac OS, you can:

Also, here's the System Requirements for Trend Micro Security for Mac for your reference:
System Requirements for Trend Micro Security for Mac

Please let us know if your question is answered. Thank you!

Trend Micro Home Users Community
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