why does my viral protection keep getting turned off?

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  • Problem
  • Updated 2 years ago
  • Acknowledged
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lnsmiles4u

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Posted 2 years ago

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woodartisan55, Champion

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Personally, I have not had that problem, but if you check to the right side of this screen under "Related Conversations" you may find your answer there. Good fortune!
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TM_L, Official Rep

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@woodartisan55 Thanks for the info and tip!

@lnsmiles4u Thank you very much for being a long-time Trend Micro product user! Trend Micro Security not being able to remain active could be due to different reasons: conflict software, issue during a background software update, etc.

For your issue, we suggest you to first un-install and re-install Trend Micro Internet Security to reset the program and patterns. You may refer to the help doc below and follow the steps provided:
Reinstalling the latest version of Trend Micro Security program

Please let me know if this solves your issue. If it doesn't resolve the problem, could you provide detailed info (e.g. "Start Windows, then see error") or screenshots of "viral protection keeps getting turned off" for us, and we'll assist you further. Thanks.

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