Why does my Trend Micro always shut off and need to restart my computer?

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  • Problem
  • Updated 2 months ago
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  • 70 Points

Posted 6 months ago

  • 1
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Tom Emmelot, Champion

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Hi mtat1825

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers. I am just a volunteer.
Can you be more specific, when this is happening?
What Os, What machine, What TM version?
Here from you,

Kind regards,
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TM_Kiko, Employee

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Hello mtat1825 ! Welcome to the community!

We would just like to clarify the problem that you are having. Are you receiving any notifications or any pop ups with regard to the issue that you are facing? If yes, can we have a photo of it on this thread so we can check the problem?

Based on the errors or problems that has occurred before, does the Trend Micro program says "Protection Disabled, Restart required"? If yes, proceed to this link for the troubleshooting.

"Protection Disabled" error message appears when opening the main console of your Trend Micro Security program

We are looking forward to your response.

All the best.

Trend Micro Home Users Community
Photo of estasherry


  • 60 Points
Seven times today I have had to restart my computer because trend micro says it has to update. Enough already!!!!!!!!!!!
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TM_Phebs, Official Rep

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Created private thread to collect personal information.Please reference the new conversation here: Trend Micro keeps on turning off and asking for a restart
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TM_Malik, Employee

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Hi, estasherry.

Sorry for the inconvenience. May we ask if you are receiving an error message "Protection Disabled"? You may try reinstalling the Trend Micro program or please check first and uninstall conflicting programs & potentially unwanted programs.

Feel free to reply. Thank you!