Why does my trand Micro icon on my task bar always show "installing an update"?

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  • Updated 1 year ago

This conversation has been merged. Please reference the main conversation: [Latest Update] "Restart Required" and "Connect to the Internet" message appears on your Trend Micro Security software

Why does my Trend Micro icon on my task bar always show "installing an update"? I have tried several things to get to stop showing this but nothing works. Is my software working or not, I can't tell. I have tried the check for updates function and it will show checking, then downloading an update until it gets to about 3% then it shows installing update but never stops installing. What's up with this?
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Posted 1 year ago

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Photo of Tom Emmelot

Tom Emmelot, Champion

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Hi airforce26yrs

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
May i suggest to do a reinstall:
Un instal the normal way, notice your key!

Reinstalling the latest version of Trend Micro Security program
Hope this solve your case.
Kind regards, 

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