Why does my scan stop at 86%?

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  • Updated 2 years ago
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When I do a scan, it stops at 86%, finding unneeded files. Then freezes. Also cannot exit from scan.
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acountrygirl

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Posted 2 years ago

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woodartisan55, Champion

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Interesting. I have also had this occur, but was able to exit the screen and re-start the scan which completed after that. In fact, most often my scans will idle at 86% for a couple of minutes, then goes on to optimize. Are you certain that it will not continue after a couple/few minutes?
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acountrygirl

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Thank you for your response.  I left it for a half hour without change.  However, I finally continued to restart and then initiate a new scan, and eventually those I tried completed the cycle.  So I think I am good now.
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TM_L, Official Rep

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@woodartisan55 Thanks for sharing your experience!

@acountrygirl Thanks for your reply. I'm glad to hear that after restarting your scan feature is back to normal. And we have a support document which explains how to recognize scan hangs and scan stops:
Difference between Scan Hangs and Scan Stops

Please contact us here at any time for any questions or problems in the future. Thank you!

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