Why does my scan stop at 86%?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
When I do a scan, it stops at 86%, finding unneeded files. Then freezes. Also cannot exit from scan.
Photo of acountrygirl


  • 80 Points 75 badge 2x thumb
  • getting angry

Posted 3 years ago

  • 1
Photo of woodartisan55

woodartisan55, Champion

  • 8,472 Points 5k badge 2x thumb
Interesting. I have also had this occur, but was able to exit the screen and re-start the scan which completed after that. In fact, most often my scans will idle at 86% for a couple of minutes, then goes on to optimize. Are you certain that it will not continue after a couple/few minutes?
Photo of acountrygirl


  • 80 Points 75 badge 2x thumb
Thank you for your response.  I left it for a half hour without change.  However, I finally continued to restart and then initiate a new scan, and eventually those I tried completed the cycle.  So I think I am good now.
Photo of TM_L

TM_L, Official Rep

  • 15,780 Points 10k badge 2x thumb
@woodartisan55 Thanks for sharing your experience!

@acountrygirl Thanks for your reply. I'm glad to hear that after restarting your scan feature is back to normal. And we have a support document which explains how to recognize scan hangs and scan stops:
Difference between Scan Hangs and Scan Stops

Please contact us here at any time for any questions or problems in the future. Thank you!

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.