Why does max sec 10 keep deleting an app that I put on the exception list?

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enough details-just need answer
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duffmoor

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Posted 2 years ago

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TM_L, Official Rep

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Thank you for informing this issue. We understand that you already added the program to exception list, but it still deleting by Maximum Security. Please follow the steps in support page below to use the Registry Editor to create a White List for your problem:
Trend Micro Security keeps on detecting files or programs that are already added to the Exception List 
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1104509.aspx

If the problem still persists, we'd like to confirm the details of the issue you are encountering:
  1. The app/problem's name. 
  2. Since when have the problem persist?  (e.g. after installing the problem, after installing Maximum Security, after upgrading to Windows 10.)
  3. If possible, please provide some screenshots of the issue.
Please let us know how it goes. Thanks!

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