why does it keep offering installation of product when I already have the latest version

  • 1
  • Problem
  • Updated 3 days ago
  • Acknowledged
Photo of mase684

mase684

  • 70 Points

Posted 4 days ago

  • 1
Photo of TM_Nicole

TM_Nicole, Employee

  • 900 Points 500 badge 2x thumb
Hi, @mase684!

Thank you for your post and welcome to the community!

We apologize for the inconvenience but rest assured we will assist you with your concern.

We would like to know the following so we can narrow down the problem you're encountering:

1. Do you receive random popups or emails from Trend Micro Security to upgrade or reinstall your software to the latest version?
2. What are the exact messages?
3. Please provide us screenshots if possible.
4. Device/s your encountering the problem on (mobile phone or desktop/laptop).

Please provide us an update on this case.
Thank you!

Sincerely,
Nicole