why does it cost 50 dollars to buy mt new subscription and 70 dollars to renew

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  • Updated 2 weeks ago
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fernhilldt

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Posted 2 weeks ago

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TM_Ian, Employee

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Hi @fernhilldt and welcome to the community!

We see that you have a Maximum Security with Premium Service Plan subscription. Please know that the Maximum Security product from our online store for $49.95 does not include the Premium Service Plan yet. Basically, the Premium Service Plan is the reason for the price difference.

The Premium Service Plan provides you the following entitlements:
- 24/7 phone assistance from Trend Micro
- 1 token for remote Virus Removal Service
- 1 token for remote Security Health Check Service

Your subscription is renewable for another year for only CAD64.95.

We hope this information helps! Thank you and happy weekend! :)
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claudiu_botezatu

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And it would cost you 2-3$ from ebay....
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TM_Ian, Employee

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Hi claudiu_botezatu,

Please know that eBay has their own marketing who handles pricing for Trend Micro products. Customers who purchase on eBay and experience an issue on their account and subscription will only be able to contact eBay for solutions. 
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claudiu_botezatu

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"Customers who purchase on eBay and experience an issue...."

Yes, but for 2$ you have nothing to loose. The license is perfectly valid.

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TM_Malik, Employee

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Thank you, claudiu_botezatu, for providing your insights.