why does google home page drop my trend micro from my extensions causing me to have to enable it each time I open the page

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  • Updated 3 years ago
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using google chrome as a home page. each time I go on I must go back to my tools and extensions and re-enable it but once i go off the page the icon shows but then drops out after a few moments----repeat of process.
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Posted 3 years ago

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Thanks for letting us know this issue. Per your description, please try to reinstall Trend Micro extension of Chrome first. The following steps are for your reference:
  1. Open your Chrome.
  2. Right click Trend Micro Toolbar, and click "Remove from Chrome..."
  3. Confirm Removal.
  4. Close your Chrome, and open it again.
  5. Reinstall the extension. Check out the article below for step by step directions on how to do it.
    Enabling the Trend Micro Toolbar in Google Chrome- Refer to "How Do I Enable The Toolbar?"
If your problem still persists, we suggest uninstalling and reinstalling your Internet Security to reset the program and patterns. You can refer to the link below for detailed steps:
Reinstalling the latest version of Trend Micro Security program

Please let us know if the solution works for you. Thanks!

Trend Micro Home Users Community