why do you only offer an upgrade instead of a renewal?

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  • Updated 2 years ago
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at present I am running Maximum Security on 5 machines, but you only seem to offer Premium Upgrade if I want to renew my license.
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des.venz

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Posted 2 years ago

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TM_L, Official Rep

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Thanks for asking here! For your renewal issue, we have a support document which explains how to do it:
Renewing your Trend Micro program subscription

If you still encountering upgrade message instead of a renewal message problem, please provide a description or picture of the message, we'll be glad to assist you.

Also, thank you for being a subscriber of our premium support service! Please don't forget to utilize the premium service which includes 24x7 phone support. You can find the premium service phone number in the "Call Premium Support" section in this page.

Thanks.

Trend Micro Home Users Community
(Edited)

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