Why do I see a better price on email?

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  • Updated 1 year ago
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Why do I see a better price on email than my ordinary subscription update price. Can I let this subscription expire and buy the better plan cheaper?
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Posted 1 year ago

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TM_Ian, Employee

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Hi @lvknight and welcome to the community!

I checked the renewal price of your Trend Micro subscription and it is currently renewable for another year for only $76.95.
Please know that your subscription has a Premium Service Plan which provides you 24/7 assistance from Trend Micro Support and 1 remote token each for Virus Removal Service and Security Health Check.

If you would like to take advantage of the cheaper price offered to you via email, please know that this may be for a different product (Maximum Security, Antivirus+ Security), or a new serial number for the same product that you have which is Internet Security.

In case you have been provided a new serial number after purchasing a new Internet Security subscription using the email that you received from Trend Micro, simply change the serial number of the Trend Micro Internet Security from the main console. Here is the link for your reference:

Changing the serial number of Trend Micro Security software

In case you purchased a new product, kindly uninstall the Internet Security program on your PC and download the new program from the order confirmation email that you will receive for the purchase to install it to your PC.

We hope this helps.

Thank you and have a great day! :)

Trend Micro Home Users Community

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