Why do I have to "...set up Folder Shield Again..." at each boot up?

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  • Updated 2 years ago
Every time I boot up my computer, I am asked to "Please set up Folder Shield Again." Why? Is Folder Shield disabled each time I shut down?
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jhunsugay

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Posted 2 years ago

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TM_L, Official Rep

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Hi @jhunsugay, welcome to Trend Micro Community! 

To answer your question, this error message appears when the folder protected by Folder Shield has been changed. 

Please refer to the following support document to reset your Folder Shield:
Using the Folder Shield feature of Trend Micro Security

Please let us know if the solution works for you. Thank you!

Trend Micro Home Users Community
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jhunsugay

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My Folder Shield was configured the first time it was added to my Internet Security and I have not changed that configuration. But everytime I boot up, a pop-up says "Please setup your Folder Shield" I click "OK" and the page that open tells me my protected folder. I click "Ok" again to close the page. I do not change the configuration, why setup everytime I boot?
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TM_L, Official Rep

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Hi @jhunsugay, sorry that the solution didn't work for you. 

For a workaround, we suggest creating a new folder on your Desktop and resetting the new folder as a Folder Shield. After doing this, please check if the same symptom occurs.

If the same symptom occurs, we would like to suggest that you reinstall the program on fixing this issue. 
Reinstalling the latest version of Trend Micro Security program

If the problem persists, please provide the pictures of your Folder Shield feature setting window and  pictures of the message for us.  We'll assist you further. Thanks.

Trend Micro Home Users Community
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jhunsugay

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Tried your workaround. No effect.

No provision for sending the config page but it shows green button slide button at the right below the yellow shield with check mark.

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jhunsugay

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Here is the other screenshot, the config page

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TM_JB, Official Rep

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Hi @jhunsugay, based on the screenshot you've provided and our own testing here, it seems that you might be protecting an external drive (USB flashdrive or external harddrive). To confirm, is the Drive G:\ actually an external drive?
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jhunsugay

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G:\ is a partition in the drive that contains the O/S. I created a partition on the same drive to isolate my files from the O/S. So no, G:\ is not an external drive; it is a partition in the boot drive which is an internal drive.
(Edited)
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TM_L, Official Rep

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Hi @jhunsugay, thank you for the rapid reply!

I'm afraid that we are not able to help you here since we might need you to provide more related information for further investigation, so we've passed this issue to our support center, along with our conversation history here. Our support agent will contact you to assist soon. Thanks.

Trend Micro Home Users Community
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Tom Emmelot, Champion

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Hi jhunsugay,

I think the problem is that you not protect a folder but a the Root of a drive "G:\"
The Root of a drive is not a Folder!
So pick up a folder there you want to protect and it should work!

Kind regards,
Tom

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