Why do I have 2 expiration dates

  • 2
  • Question
  • Updated 3 months ago
  • Answered
  • 2
i just renewed my maximum trend support and it stated that it willexprie may 6 2019. then an old copy stated that it will expire Jan. 16, 2019. Why is that? because i just renewed again today. It stated that it was going to expire on this month.
Photo of mirgol4890

mirgol4890

  • 70 Points

Posted 3 months ago

  • 2
3 months ago
Photo of TM_Kaye

TM_Kaye, Employee

  • 2,330 Points 2k badge 2x thumb
Hello mirgol4890 and welcome to Community!

Thank you for posting your issue with the expiry date of your Trend Micro subscription here. 

I've checked your records here and you currently have 2 Trend Micro serial numbers. You may verify your subscription in your Trend Micro Account. 

If you currently need one serial number at the moment, we can temporarily freeze your one license or we can merge your two licenses into one. All you need to do is to verify what is your active serial number. 

We're sorry for this confusion and have a wonderful day!

Trend Micro Home Users Community
(Edited)
  • 2

Powered by Get Satisfaction