Why did I pay for four device protection

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  • Updated 2 years ago
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Having renewed my subscription for four devices Trend will only update my PC version and won't update my iPad or two iPhones. My iPad shows that the subscription has expired. All three devices show "Trend mobile Security" is not compatible with this iPad (or iPhone) when I try to download the update. All devices are running iOs 9.3.5. Can you assist?
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thewyatts4

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Posted 2 years ago

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woodartisan55, Champion

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I cannot be certain about this. I just renewed also and had a choice between Trend Micro for PC or TM for Mac. If you chose the PC version, that may be why it will not download to your iPhone(s). Just a possibility. I hope someone from TM can give you a better answer.
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thewyatts4

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Thank you. I've since contacted Trend support only to be told that their new version can't be downloaded onto my other devices. I didn't understand why not, but there is nothing that can be done. It's a pity that it is not explained somewhere when the renewal decision is being considered. I just assumed that last year's four- device protection would continue, and proceeded on that basis. Caveat emptor.

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