Why can I not start a scan. It says it can't scan due to a scan or update in progress. Neither of these appear to be happen at this time.

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  • Updated 3 weeks ago
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 It says it can't scan due to a scan or update in progress.  Neither of these appear to be happen at this time.
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lrar51

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Posted 9 months ago

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woodartisan55, Champion

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Hi Irar51. I recently went through the same problem (or at least I think it is). What I found necessary to do, with the help from a trend Micro tech, was to uninstall Trend Micro completely and then reinstall it.

Here's an answer to the same problem from a week ago. I hope it helps!

5 days ago

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TM_Victor, Employee

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Hi chrissyandre,

It seems that your Trend Micro program components has been corrupted.

Do you mind trying the following procedures?

1. Uninstall all Trend Micro components using the Trend Micro Remnant File Remover Tool
2. Complete the restart of computer as instructed by the tool.
3. Get a fresh installer file from "Installing Maximum Security"

We hope this helps.

Thank you and have a great week!

 

(Edited)
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TM_Jabi, Employee

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Hello lrar51 and welcome to the community! 

Special thanks to woodartisan55 for the help.

This link might help in resolving the issue you are encountering. 
Scan does not finish and you cannot turn off Trend Micro Security software

Please let us know if this helps or not. 

We will wait for your response. 

Thank you and have a great weekend!

Trend Micro Home Users Community
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TM_Pat, Official Rep

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We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new

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