Whitelist doesn't work

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  • Updated 5 months ago
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Lenovo Thinkoad T430.  Windows 10 Pro. Version 12.0.1191 - USOF262003.5237.  I have written an executable program and put it in a directory under my home directory.  Product marks it as a virus, removes it, and removes schedule task that runs it.  I have whitelisted this exe, but TM does not respect the whitelist.
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dan

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Posted 5 months ago

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TM_Kiko, Employee

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Hello dan ! Welcome to the community!

We understand that you are having troubles adding a certain executable to the exception list.

Can you try adding all of the program's files in the exception list? I mean, can you try adding the whole folder related to the program that you wish to run to the whitelist?

Also, to avoid this from ever happening in the future, kindly help us run some tests on the file that you are trying to run by submitting a reclassification request through this link.

Submitting a URL or file reclassification request

I hope this helps.

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