Where do I find the serial number

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I purchased a new version of Maximum Security. Where do I find the new serial number?
Photo of smelkers5


  • 70 Points

Posted 3 years ago

  • 1
Photo of woodartisan55

woodartisan55, Champion

  • 8,472 Points 5k badge 2x thumb
If you go to the page where you would normally start a scan, there should be a human figure at top right. Click that and it will give you the information after you sign in.
Photo of Amir


  • 4,600 Points 4k badge 2x thumb
Hi ,

Purchased ? from where ? 

if you purchased online key , serial number is on Email  .

if purchased package from shopper , check box & CD media .

Regards ,

Photo of TM_L

TM_L, Official Rep

  • 15,780 Points 10k badge 2x thumb
@woodartisan55 @Amir Thanks for helping!

@smelkers5 For new purchases, as @Amir mentioned, you can find serial number in your Email; If you renewed your subscription, then you can continue to use your old Serial Number. You can refer to the instructions from @woodartisan to check your old SN! Also, you can follow the support page below to see the status of your licenses, and manage your account:
Managing your Trend Micro Account (MyAccount)

Please let us know if your concern has been addressed. If not, please do not hesitate to reply in this conversation. Thank you!

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.