When the software tries to do a scheduled scan it always freezes at 35%. .

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  • Updated 4 weeks ago
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When the software tries to do a scheduled scan it always freezes at 35%. It says it is scanning for Trojan horse programs... Below it says "WORM_AGENT.sps. When I do a manual scan it completes the scan and says there are no issues. I have to restart my computer to close out the stuck scan.
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msullivan79

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Posted 4 weeks ago

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TM_Kaye, Employee

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Hi msullivan79,

May I know when did the issue with the scheduled scan occurs? Please adjust the schedule for the scheduled scan for about 30 minutes interval from your time now to check if the issue will still persists. 

Also, what type of manual scan did you do to isolate the issue, is it quick scan, full scan or custom scan?

We'll be waiting for your reply. 

~ Kaye