when I tried to reinstall the program it would not accept my serial number

  • 1
  • Problem
  • Updated 11 months ago
  • In Progress
I have been having problems with the program shutting down by it self. You recommended I uninstall and reinstall the program. I did this but the reinstalled program would not accept my serial number I had to install a trial version to get it to work
Photo of quaranaa

quaranaa

  • 120 Points 100 badge 2x thumb

Posted 11 months ago

  • 1
Photo of Tom Emmelot

Tom Emmelot, Champion

  • 27,258 Points 20k badge 2x thumb

Hi  quaranaa

You can find your  serial if you log in to your account.

Kind regards,

Tom



Photo of TM_X

TM_X, Official Rep

  • 9,366 Points 5k badge 2x thumb
Hi quaranaa, 

By any chance, did you receive any error message? That will help us look into this. In the meantime, please try activating the software again by following the instructions in here: 

Upgrading from trial to full version of Trend Micro Security

Let me know if it helps. :) 

^X

This conversation is no longer open for comments or replies.