"Connect to the internet" error

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
When I run trend micro diagnostic toolkit I'm getting a message to connect to the internet.
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rgingerich12

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  • frustrated

Posted 2 years ago

  • 1
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TM_Claudia, Employee

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Sorry that you're running into trouble with our product. Just to confirm, could you let us know the following first:
- Main reason for running Trend Micro Diagnostic Tool and features you're trying to run
- Were you able to open Trend Micro Diagnostic Tool at all?

Please provide a bit more info so we can understand more background before recommending a solution. If you can provide some screenshots, that'd also help us troubleshoot more quickly. Thank you!

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