when i open the Overview window, the lock is open--I did not open it-I locked it when i last visited the page. What is going on?

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  • Updated 5 months ago
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I can't find out why the lock on the overview page would be open after i lock it. What could be gong on?
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horselover

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Posted 5 months ago

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TM_Jean, Employee

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Welcome to the Community, horselover!

Just to clarify, is this the software Overview Window? To be honest, I am not familiar with it.  It would be best if you can send us a screenshot. Also, replicate the issue if it always happens every time you revisit it. 

We will wait for your response so that we can assist you further.

Trend Micro Home Users Community
(Edited)
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horselover

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Screen Shot 2018-02-27 at 7.33.18 AM Thanks for response. It is the window that opens on trend that gives the option to scan now.  the pddlelock icon is in the lower left corner. when I opened it this time, the lock was in the lockposition. yesterday, when i opened it, it was unlocked. 
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horselover

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Sorry but not sure how to paste the screen shot here....
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TM_Jean, Employee

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Hi horselover!

Thanks for your response.

I understand now. So you are referring to the Overview section of the Trend Micro Antivirus for Mac. The lock on the lower left is, in case, you want to make changes on the settings of it. The lock opens only if you provide the administrator password. If you try to re-open the program, it will return as locked. 

You may check it on your end by opening the Trend Micro program. 

I hope this helps you!

Trend Micro Home Users Community