When I open my Trend app it says I am not connected to internet, but I am.

  • 1
  • Question
  • Updated 6 months ago
  • Acknowledged
app says I cannot update without an internet connection
Photo of gaabeamo

gaabeamo

  • 70 Points
  • conncerned

Posted 6 months ago

  • 1
Photo of woodartisan55

woodartisan55, Champion

  • 7,330 Points 5k badge 2x thumb
As someone who has had this happen, the solution in my case was to uninstall and reinstall Trend Micro. You may want to make a call to see if there's another solution, or if one of the other users here, or a Trend Micro tech has another solution. Good luck!
Photo of TM_Pat

TM_Pat, Official Rep

  • 4,876 Points 4k badge 2x thumb
Hello gaabeamo and welcome to the Community!

Thank you for letting us know about this issue that you encountered. Apologies for the inconvenience.

To help us resolve this issue, kindly follow the steps from the article below:

"Connect to the Internet" error message appears from Trend Micro Security software

I hope this helps! Should you have any other concern, please do not hesitate to reach out to us.

Enjoy the rest of the week!

Trend Micro Home Users Community