When I first purchased Trend Micro one of the attractive things was the way it did not slow my system down

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  • Updated 3 months ago
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Jeez I wanted to leave direct feedback to the company and here I am on a bullshit fucking chat board. Anyway;  I will not be fucking renewing this bullshit because the updates are really slowing down my system for fucking hours.  Can you update at five in the morning when I am not on? Fucking tedious. 
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roberteightseven

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Posted 3 months ago

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TM_Kaye

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Hi roberteightseven,

Thank you for providing your feedback and I'm sorry for this inconvenience. 

It is unusual for our program to slow down your device for a couple of hours due to an update. The Trend Micro update occurs every 3 hours as long as you use your computer. But the update can only take a couple of minutes or less depending on the speed of your Internet connection. May we know the system information of your computer? Kindly provide the details below.

- Windows Version:
- Processor:
- RAM: 

Also, you may see the link below for troubleshooting steps.

Slow PC performance due to high CPU or memory usage of CoreServiceShell.exe

Let us know how it will go. 

~ Kaye