When doing a scan the program starts at 83% done and finishes finding no issues. What about the first 83%? Its not getting scanned!!!

  • 1
  • Problem
  • Updated 1 year ago
  • In Progress
  • 1
Merged

This conversation has been merged. Please reference the main conversation: Updates on some issues with Scanning and Trend Micro program turning off

Photo of sbhaas

sbhaas

  • 80 Points 75 badge 2x thumb

Posted 1 year ago

  • 1
1 year ago
Photo of Tom Emmelot

Tom Emmelot, Champion

  • 27,652 Points 20k badge 2x thumb
Hi sbhaas

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!

Can you give us more info:Computer,OS,TM version, full/quick scan?
Kind regards,
Tom
1 year ago
Photo of TM_X

TM_X, Alum

  • 9,406 Points 5k badge 2x thumb
Hi sbhaas, 

When performing a scan, the program shows you the items it is scanning. Can you please confirm if you are seeing that indicator? You should see something like this: 



Also, in addition to Tom's inquiry, may I know what type of scan (e.g. quick scan, full scan) are you running?

Thanks!

^X
1 year ago
Photo of claudiu_botezatu

claudiu_botezatu

  • 2,898 Points 2k badge 2x thumb

The Trend Micro Security application will no longer scan the files unless they are modified within 24 hours. 

So, it is possible that the first 83% are unchanged.

This conversation is no longer open for comments or replies.

  • 1

Powered by Get Satisfaction