What is Up?

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  • Question
  • Updated 1 year ago
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Received notice my virus protection has been disabled. Strange since my subscription is through 2030. I feel this is a ploy to buy a new subscription. Will you even answer this inquiry?
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weaver9977

  • 70 Points
  • anxious

Posted 1 year ago

  • 1
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TM_Ferry, Employee

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Hi weaver9977

Thank you for posting your concern here and welcome to Trend Micro Community!

This issue may occur when there is a conflicting software or unwanted program installed on your computer or if one or more components of Trend Micro program are not running properly.

Please make sure that you don't have other security software installed on your computer. You may refer to this link for the list of conflicting software that needs to be removed from your computer:

Programs to remove before installing Trend Micro Security

If there are no conflicting softwares installed on your computer, kindly try restarting the components of Trend Micro program. Here are the steps on how to restart the components of Trend Micro program:

1. Open Trend Micro Diagnostic Toolkit.
2. On the Diagnostic Toolkit window, click the Uninstall tab.
3. Click Stop all components.
4. Wait for about a minute then click Start all components.
5. Wait for about 3-5 minutes for the components of the Trend Micro program to start.

Please check if you were able to open the Trend Micro program and if it says "Protected" on the main console.

Please let us know if this resolves the issue.

Thank you and enjoy the rest of your weekend.

Trend Micro Home Users Community

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