What is the troubleshooting tool and how to use it?

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  • Updated 2 weeks ago
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Hi,
Yesterday, I contacted someone from the support team through the browser's built-in chat window. After that I was curious the software and diving deeper in their settings I found a "Troubleshooting Tool" that I have not idea how it works. There is not explanation whatsoever about that, it is so cryptic little thing.

I suppose I need to introduce some code how I have not idea where I can obtain from (?). I had another antivirus for 3 years ago and those people already could checked out my computer remotely but Trend Micro today cannot do that?

Everytime I use Trend Micro I feel kind of ripped off. It is a so-so product, nothing especial. I cannot even browser the web with Opera because is not "compatible" with it, what the...?!

Thank you whoever you are and have some answer to me
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oscar

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Posted 2 weeks ago

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TM_Pat, Official Rep

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Hello oscar,

Welcome to the Community.

The Troubleshooting Tool that you have on your computer is a bundled application with Trend Micro Security. The said application is being utilizied only when you're in contact with one of our Engineers for faster troubleshooting.

I hope this answers your question. If you have any other concern, please do not hesitate to reach out to us.

Regards,
Pat