What is the message "UIMgmt wants to make a change"

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  • Updated 7 months ago
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Every once in a while I get a window with a Trend logo in the upper left corner that says "UImgmt wants to make a change, enter your password." What is this all about. I'm a little hesitant to give access to my computer for a change when I have no confidence in where this window is coming from or what change is needing to be made. Please explain. Thx.
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explorertom1954

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Posted 2 years ago

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woodartisan55, Champion

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Here is an answer from one of the Trend Micro representatives:

Thank you for asking here! UIMgmt is a file under Trend Micro for Mac and is the shortened name for User Interface Management. 

According to your description, we assume that the file is damaged somehow. Please follow the online help documents below to uninstall and re-install your Trend Micro for Mac:

  1. Uninstalling Antivirus for Mac
  2. Installing Antivirus for Mac 2017

Please let us know if this solution solves your problem.

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TM_L, Official Rep

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Hi Tim, thanks for helping again, this is the solution what we need!

Hi @explorertom1954, thanks for trying our new Community! 

For your issue, please try the solution that @woodartisan55 provided, and let us know if your concern has been addressed by the solution. If not, please do not hesitate to reply in this conversation. Thank you!

Trend Micro Home Users Community
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carolnash

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Hi, I get the same message occasionally on my mac. I recently renewed my Trend subscription and hoped the message would no longer appear (can't tell if it actually does anything useful)
Unfortunately message is still appearing. I currently have Trend Micro Antivirus Version 7.0.1197
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TM_L, Official Rep

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Hi @carolnash, thanks for the reply!

For your issue, have you tried the solution that @woodartisan55 provided? If after reinstalling your Antivirus for Mac the message still appears occasionally, can you check the setting below:

Apple menu > System Preferences, then click Users & Groups>  Login Items

If Antivirus for Mac is on the list, please select the Hide checkbox and see if the problem is solved.

If the problem still persists, please provide us the following information: 
  • Your Mac OS Version
  • When does the message appear? (e.g When changing the setting of Antivirus for Mac, opening specific application etc.)
  • After entering your password, can you open your Antivirus for Mac?
  • Screenshots of the message
Please provide the above info if possible, and we'll help you soon. Thank you.

Trend Micro Home Users Community
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carolnash

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Thanks for your reply Linda.

I have recently uninstalled my old software and renewed my subscription downloading new software (Feb '17) hoping this would rectify problem. Message still appears.

Also  checked to see if antivirus for mac was on list under Users and Groups. It wasn't there.

Below are answers to your questions:

* Mac version is OS Sierra Version 10.12.3
* Message appears only occasionally and only on startup. When I wrote 2 weeks ago that was the last time message appeared until today.
* No problems opening antivirus for mac after entering password. For that matter, no problems doing anything. So don't understand why I get this message on screen. The message doesn't seem to have any purpose so is just annoying.
* See screen shot of message below.

Hope you can help
(Edited)
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Brent.Jones

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Hello, I have upgraded to High Sierra 10.13.2 and the UIMgmt prompt comes up every time I start up my MAC. Have uninstalled and reinstalled and same problem. There is a message that comes up after I supply my password with an OK or remind me later but it disappears quickly automatically.
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TM_L, Official Rep

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Hi @carolnash, sorry that you're still encountering the same issue. 

I'm afraid that the issue you're encountering is too complicated to resolve here, so we've passed this issue to our support center, along with our conversation history here. Our support agent will contact you to assist you as soon as possible. Thank you.

Trend Micro Home Users Community
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benedicte.strintz

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Hi,
I have the same issue...
I have upgraded to High Sierra and the message also pops up everytime I start up my mac.
Can I also get some help?
Thanks
Benedicte
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TM_JK, Employee

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Hi benedicte.strintz 


You need to enter your password as the UIMgmt is part of the Trend Micro program. Hope this helps and let us know should you need further assistance.

Trend Micro Home Users Community
(Edited)
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benedicte.strintz

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Hi,
I keep entering my password everytime I start my computer but it keeps asking me the same thing all the time.
I first believed it was a virus as it strangely doesn't happen on my other computer (also a Mac).
What can I do?
Thank you for helping as it is quite annoying.
Benedicte
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TM_JustineM, Employee

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Hello benedicte.strintz,

Did you enter your Macintosh computer password when you got the message? Please enter your Macintosh computer password and check if it will still show up. If it does you may want to reinstall Trend Micro program you can click on this link to reinstall the program on your computer.

Installing Trend Micro Antivirus for Mac

Hope this helps.

Trend Micro Home Users Community
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bgood

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I have the same problem, as do others it appears.  Whenever I start my Mac, the popup appears ("UIMgmt wants to make changes").  Sometimes I enter the password, sometimes I press cancel.  Either way appears to do nothing.  There is a second popup that appears when I enter the password, but it is too quick to read (maybe 1/2 second before it goes away or perhaps less).  It is something to the effect of "we need your permission".  I had this before I upgraded to Mac OS High Sierra, and I also tried to uninstall Trend Micro Antivirus and reinstall it (but still I have the problem).  Software versions:

Mac OS 10.13.3 (High Sierra)
Trend Micro Antivirus 8.0.3009

Other info:
- there is no entry for Trend Micro under Users and Groups
- when I boot up, there is no icon for Trend Micro at the top of the screen (on the top 1/4" of the screen where the Wifi status and time of day are).  HOWEVER, if I subsequently go to my applications folder and then start Trend Micro manually the Trend Micro icon does appear at the top of the screen (with a small checkmark in a green circle).

Please help!  This is a common problem and it is very annoying.
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TM_Jean, Employee

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create new thread

Please reference the new conversation here: Trend Micro UiMgmt does not start automatically
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DanProjectMan

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no access to the new conversation, despite being logged in as a user.
I'm being bothered with the pop-up "
UIMgmt wants to make changes"  every single time I boot my macbook. This has been every since I installed version 8 of TM. Recent re-install didn't fix it!
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TM_JK, Employee

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Posts need to be private

Please reference the new conversation here: UIMgmt wants to make changes
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nigelp

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I have the same problem in that I can't access the new conversation either, despite being paid up and logged in! This problem is driving me nuts, so would appreciate a bit of support - thanks.
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TM_JK, Employee

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Needs to be private

Please reference the new conversation here: UIMgmt wants to make changes
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nigelp

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Okay, it's a week since I applied the hotfix and things have been much better. However, I've now seen three occasions when the infamous dialog box has reappeared, so I guess the hotfix is an improvement, but not a complete solution. Have there been any further improvements to it, to finally eradicate this problem?

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