My one-day old laptop has crashed twice already with the statement: What is bad_pool_caller. Online comments state this means there is some incompatibility with Windows 10 but I don't know if these are trusted sources. I'd like to know what TrendMicro thinks and recommends.
Hi @ Ron, welcome to Trend Micro Community and happy holidays!
For your question, we assume it's a Windows system related issue, and we've found two support article in Microsoft community related to your question that might help you: Windows 10 BSOD Error - BAD_POOL_CALLER - refer to the answer from "Karthicka_R replied on May 16, 2016"
If the solution does not work for you, I'm afraid that our support team does not have enough knowledge to help you troubleshoot. About this bad_pool_caller issue, we suggest contacting Microsoft directly: Help for Microsoft
Please let us know if you encounter other issues or questions with Trend Micro product in the future. Thank you!