what exactly is the folder shield and how do I know who attempted to access my account?

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  • Updated 8 months ago
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I recieved message that there was one folder shield attempt on my account, and to go online for message regarding this. Where do I go? And I keep dropping off line? This worries me that I have been hacked.
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sweetpea

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Posted 8 months ago

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TM_Malik, Employee

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Welcome to the Community, sweetpea!

Folder Shield is the newest feature that our Trend Micro programs offer as a solution that we provide which will act as another layer of protection; specifically from Ransomware infections. Folder Shield helps in preventing unauthorized programs from configuring the contents of your personal files - so that they won't be encrypted in case your computer is infected by a Ransomware.

You mentioned that you received a notification that there was an attempt to access your account. Since it's an attempt, it's safe to say that there's no hacking done. For us to investigate further, may we ask if you can provide screenshot of the message or if you can provide the exact message you received?

Also, I see here that you are actually entitled to access our 24/7 Premium Support since you are subscribed to a license with Basic Service Plan. You can contact us anytime using the phone number: 1 877 275 8611 Option 2.

Thank so much!

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