WHAT AM I SUPPOSED TO DO??????

  • 1
  • Question
  • Updated 12 months ago
  • Answered
I have a trend account, can't log to the web in as i don't have an ID or password! have never been asked for one.
Q. After a scan it lists numerous threats in the log with comments such as "IGNORED" or 'UNABLE TO QUARANTINE" it is totally unclear what i am supposed to do next. Threats listed as JS NEMUCOD*** and TROJGEN ROC***
Please advise before renewing my subscription.
regards
Paul Horton
Photo of paulhorton46

paulhorton46

  • 70 Points

Posted 12 months ago

  • 1
Photo of Jhja

Jhja

  • 2,658 Points 2k badge 2x thumb
Photo of TM_Voltaire

TM_Voltaire, Employee

  • 1,080 Points 1k badge 2x thumb
Hello @paulhorton46 and thank you as well to @Jhja who provided a link to the forgot password page.

May I ask if you have logged in finally to your account Paul?

Please be informed that JS NEMUCOD*** and TROJGEN ROC*** are variants of malware that are designed to harn only Windows computers. This means that even though it got detected on your Mac, it will only be marked as ignored and/or quarantined to isolate it from other files within the system. Please be assured that your files will not be harmed in anyway. 

In case you want to really remove them, you can just go to the list of detected files and locate the files manually to be able to delete them. Please let us know if this answered your concern.

Thank you and have a great day!

Trend Micro Home Users Community