we've been experiencing pop up videos, behind main web page, which slows down computer. Desktop model, Trendmicro Maximum Security

  • 1
  • Problem
  • Updated 7 months ago
  • Acknowledged
we've been experiencing pop up videos, behind main web page, which slows down computer. Office desktop, Trend micro max security. 
Photo of llwoodford

llwoodford

  • 70 Points

Posted 7 months ago

  • 1
Photo of TM_Kim

TM_Kim, Employee

  • 1,110 Points 1k badge 2x thumb
Hi llwoodford!

How are you today? I hope you are doing very well.

Thank you also for informing us your concern here in the community. Let me help you with this.

Based from your concern, you were experiencing pop-up videos on your web browser, which slows down the performance of your computer.

May I know what web browser are you using? And, if you experience this on other browsers

May I also know what website did you visit when you encountered the pop-up video?

For the meantime, you may try to reset your browser's cookies, cache, and history to resolve the issue. You may refer to the instructions provided on the link below.

Resetting Web Browser for Performance and Website Redirection Issues

It would be best if you will give our Technical Support hotline a call so that we could assess the situation happening on your computer and resolve the issue immediately. Please refer to the contact details below.

Waysto Contact TM Support

I hope we can solve the issue in no time.

Thank you and have a great day! :)

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