Web Protection freezes chrome with regular activity.

  • 1
  • Problem
  • Updated 2 weeks ago
  • In Progress
On Trend Micro Internet Security,

Chrome will often freeze for a few second as "Potentially Block Dangerous Websites" is turned on.
Tested with 1 tab open, all other extraneous programmes closed, results return positive.
Tested with Chrome Browser reset with all extensions off, results return positive.
Tested with the setting off, no further issues.

Running on a PC with 16GB of DDR4 ram at 3200mhz, Intel i7-7700k, GTX 1080 GPU. We are not talking to a computer that is near the bottom 50% here...

For now, that option will be turned off. I am happy to provide any logs or diagnostics to further troubleshoot the issue for you. However, this does not seem to be an issue on my end.

Field of work: IT, Eletrical Engineering, Computer Science.
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  • 70 Points
  • concerned

Posted 2 weeks ago

  • 1
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Tom Emmelot

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Hi Shawn

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
May i suggest to reinstall Chrome

Kind regards,
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TM_Jean, Employee

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Hi Shawn and welcome to the Community!

Thank you for sharing your observation.

Kindly check for updates for both Chrome browser and Trend Micro program. If the issue still exists, please check the Task Manager for the specific process that consumes most of the CPU exactly when the browser freezes.

We would appreciate a response from you. Thank you in advance.

Trend Micro Home Users Community