Was talking to Raymond when I accidently disconnected. Need help with renewal of Trend

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  • Problem
  • Updated 6 months ago
  • In Progress
Trend says I have other computers connected.This computer was new about a year ago and old computer was discarded. The Trend antivirus that I just purchased because I was notified that I had 18 days left will not complete installation. Three icons on my desktop!
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jeanmacanl

  • 70 Points

Posted 6 months ago

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TM_Shei, Employee

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Hi jeanmacanl, welcome to the community!

Thank you for posting your concern. Upon checking, the expiry date of your subscription is already updated. You are also using the latest version of Trend Micro Antivirus+Security. 

To check if the expiry date is updated just follow the steps below:
1. Open Trend Micro Antivirus+Security on your desktop.
2. Check the expiry date at the lower right side corner of your Trend Micro main console.

As for the 3 Trend Micro icons on your desktop, can you provide the exact name of those icons?
If it has the name, TrendMicro_12.0_EL_Full.exe, you can delete that or move it to other folders because that is the Trend Micro 12.0 version installer. Just retain the icon that has the name, Trend Micro Antivirus+Security.

I hope that this helps you with your concern. Should you have any other question, please do not hesitate to reply to this thread.

Trend Micro Home Users Community
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