Warning on opening computer

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  • Updated 2 years ago
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your message to me when opening pc..
Seagate cannot be run under this version of windows,.operarting system cannot be supported.." DOES this mean that Seagate Expansion Portable Drive is NOT backing up for me.. YF..patricia.
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  • confused & anxious

Posted 2 years ago

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TM_Pat, Employee

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Hello @patmav and welcome to the community

Thank you for letting us know about this question that you have in mind.

We’re really sorry to hear that you are experiencing this issue. Does this issue happen while Trend Micro is enabled on your computer? This seems to be an issue that is not related to Trend Micro. Although, in order for us to determine, please follow the steps below:

Step 1: Determine if the issue is being caused by the Trend Micro program on your computer

1.       Press the Windows button on your keyboard and letter “R” both at the same time to open the Run program.

2.       On the open field, type: supporttool.exe

3.       Click OK.

4.       Doing the steps above will open the Trend Micro Diagnostic Toolkit, please go to (C)Uninstall and then click on “Stop all components”. This will temporarily disable Trend Micro on your computer

5.       While Trend Micro is disabled, please try to access your Seagate Expansion Portable Drive again. If the issue still persists, it means that the issue is not caused by the Trend Micro program on your computer. Although, if you were able to access it without any issues while Trend Micro is disabled, please proceed to Step 2.

Step 2: Reinstall the Trend Micro program on your computer
NOTE: Proceed to this step if the condition given from the Step 1 is satisfied.

1.       Open the Trend Micro Diagnostic Toolkit (You may refer to the same instructions above on how to open it).

2.       Go to (C) Uninstall and then click on “Uninstall Software”.

3.       Run the Trend Micro Remnant File Remover Tool. You may download it here.

4.       Install Trend Micro Security on your computer. You may download the installer here.

If ever that the issue is not related with Trend Micro, it will be better if you can reach the proper support channel for you to be able to have the resolution on your issue. Also, please re-enable the Trend Micro program on your computer by simply opening it from the Start Menu. Please see this article from Microsoft:

Seagate expansion portable drive not recognized by Windows10

I hope this helps!

Should you have any other concern, please do not hesitate to reach out to us

Enjoy the rest of the week!

Trend Micro Home Users Community

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