vpn problems

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  • Question
  • Updated 12 months ago
  • Acknowledged
i installed trend security on my mobile. I checked the VPN box without knowing what this is about. since them I have had trouble loading some of my apps. How do i turn VPN off . I can't seem ot do this in Settings on my Iphone 7?
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mullo49

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Posted 12 months ago

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TM_JustineM, Employee

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Hello mullo49 and welcome to the community.

I hope you are doing well today. I have set this post to private so that no one will be able to see sensitive information that we may discuss.

The VPN that you have on your iPhone is for the Network Shield feature of the Trend Micro Mobile Security for iOS. This feature was added so that even if you are using different browsers like Safari, Google Chrome or Mozilla Firefox on your iPhone the Network Shield feature can check the websites that you are visiting and block malicious websites that can harm your phone.

Now for your question about turning off the VPN of the Trend Micro Mobile Security for iOS, you can click on this link for you to see the steps on how you can do this.

Using the Network Shield feature of your Mobile Security for iOS

In addition, you can contact us on our support by going to this link.

Contact Trend Micro Technical Support

I hope this is able to help with your concern. Please feel free to post, comment or checkout other topics on this community.

Thank you!

Trend Micro Home Users Community
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