Virus update starts but never finishes.

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  • Problem
  • Updated 5 months ago
  • Acknowledged
Merged

This conversation has been merged. Please reference the main conversation: [Latest Update] "Restart Required" and "Connect to the Internet" message appears on your Trend Micro Security software

The display says installing update, then stops.  While installing, it says "last update 27 May".  After that update, I was told to restart.  When this update stops, the icon disappears from the bottom tool-bar and nothing else happens.  Operating system is Windows 10.
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mceales

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Posted 5 months ago

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TM_Ian, Employee

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Hi @mceales and welcome to the community!

Apologies for all your troubles from this issue. There may be some problems with the components of your Trend Micro program which is why it appears to be failing to update. I highly suggest that you contact our Premium Support for better assistance on this matter. You may access the hotline on this link:

Ways to Contact Support

Thank you and have a great day! :)

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