Virus Protection Update

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  • Question
  • Updated 4 weeks ago
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Hi I keep getting a message to say my virus protection is out of date and I need to update Trend Micro Maximum Security. My virus protection should be current to late July. I assume this message is a scam.
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john.grayson

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Posted 4 weeks ago

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TM_Yanna, Employee

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Hi john.grayson,

Thanks for posting your concern here and welcome to the community!

Would it be alright to ask for a screenshot of this message that you're referring to?

Meanwhile, I have checked on your Trend Micro account and you have an active Maximum Security subscription which will expire on 08/05/2018. The message you're seeing may be a notification for you to upgrade your program to the latest version, which is not a notification that indicates your subscription's expiry date.

To proceed with the upgrade, make sure your machine is running on Windows 7 or higher, then click the link below to see the steps on how to upgrade your program:

Upgrading Trend Micro Maximum Security to the latest version

Let me know if it works!



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