Virus protection showing expired and reinstall needed even with over 900 days left on subscription

  • 1
  • Problem
  • Updated 9 months ago
HI using windows 10 on a hp desktop. Protection working well since August last year but shows today as expired even though account shows over 900 days left on subscription and related device showing protected in online account. Solution was to uninstall and reinstall Trend - VEY ANNOYING and UNNECESSARY!
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  • 70 Points
  • frustrated and confused

Posted 9 months ago

  • 1
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TM_Pat, Employee

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HiĀ silverdragon_qld,

We're sorry to hear of your experience.

We have taken note of this feedback so we can work on how to avoid this in the future. About the problem that you experienced, ideally you just need to re-enter your serial number in the Trend Micro program. If ever that you will encounter any problem, feel free to reach out to us and we'll be glad to help.